Shipping Policy
Processing time
In-stock orders are normally processed within 3–5 business days. Processing time is separate from delivery time. Orders placed on a weekend or public holiday start processing the next business day.
Where we ship
We ship to the countries and regions offered at checkout. If your address can't be selected at checkout, we can't currently deliver to it.
Shipping cost and delivery time
The available shipping options, their cost and an estimated delivery window for your address are shown at checkout before you pay. Delivery estimates are not guaranteed and can be affected by carrier delays, customs, weather and public holidays.
Tracking
When your order ships you will receive an email with a tracking number and a link to the carrier. Allow up to 48 hours after dispatch for the first tracking scan to appear. If tracking hasn't updated for an extended period, email us with your order number.
Duties and taxes
Prices include GST for Australian orders. Orders shipped outside Australia may be charged import duties or taxes by the destination country; these are shown at checkout where they can be collected, otherwise they are payable by the recipient on delivery.
Multiple parcels
Orders with several items, such as dual setups, may arrive in more than one parcel on different days.
Wrong address, lost or damaged parcels
Please check your address at checkout — we can't redirect a parcel once it has been dispatched. If a parcel is lost in transit or arrives damaged, email us with your order number (and photos for damage) and we will sort it out with the carrier and send a replacement or refund where appropriate.