Refund Policy
This policy applies to orders placed at trackr360.com. Nothing in it limits your rights under the Australian Consumer Law (ACL) or any other consumer law that applies to you.
Change of mind — 30 days
You can return an item within 30 days of delivery if you have changed your mind, as long as it is in like-new, resellable condition, with all accessories, cables, hardware, manuals and original packaging.
- Email support@trackr360.com with your order number before sending anything back. We will reply with return instructions and the return address.
- Items sent back without an approved return request may not be accepted.
- For change-of-mind returns, you pay the cost of return shipping. Use a tracked service — we can't refund an item that does not arrive.
- No restocking fee is charged.
Faulty, damaged or wrong items
If an item arrives damaged, is faulty, or is not what you ordered, email us with your order number and clear photos or video of the problem. We will arrange a repair, replacement or refund as required by the ACL, and cover reasonable return shipping for a faulty or incorrect item. We may ask for the item back for inspection first.
Refunds
Once an approved return arrives and has been checked, we start the refund to your original payment method within 3–5 business days. Your bank or card provider may take longer to show it. Original shipping charges are refunded only where the item was faulty or incorrect.
Items we can't accept for change of mind
- Items that have been installed and show wear, damage, scratches, drilling or modification.
- Items missing parts or original packaging.
- Damage caused by misuse, overloading, incorrect wiring or installation, immersion, or use outside the product's intended conditions.
Cancellations
Email us as soon as possible to cancel. We can usually cancel an order that has not yet entered fulfilment. Once it has been dispatched, the returns process above applies.
Warranty
Every item carries a 1-year limited warranty against manufacturing defects under normal use. See Our Warranty.